Privacy Policy

Last updated: 1 January 2025

This Privacy Policy explains how Veltrix Tech ("we", "us", "our") collects, uses and safeguards information when you visit veltrixtech.com or engage our digital agency services across USA, UK and Australia. By using our website you agree to this policy.

1. Information We Collect

• Information you provide name, email, phone, company, country and project details submitted through our forms.
• Automatic information IP address, browser type, pages visited and referring URL, collected via cookies and analytics tools.
• Communication records emails, calls and messages exchanged with our team.

2. How We Use Your Information

• Respond to your enquiries and provide the services you request.
• Send proposals, contracts, project updates and (with consent) marketing emails.
• Improve our website, services and user experience.
• Comply with legal obligations in your jurisdiction (GDPR in the UK/EU, CCPA in California, the Australian Privacy Principles, etc.).

3. Sharing & Disclosure

We never sell your personal data. We share it only with: (a) trusted sub-processors required to deliver our services (e.g. email and hosting providers), (b) legal authorities where required by law, or (c) third parties you explicitly authorise.

4. Cookies & Analytics

We use essential cookies to operate the site and analytics cookies (such as Google Analytics) to understand traffic. You can disable cookies in your browser at any time.

5. Third-Party Services

Our website uses Google reCAPTCHA (Google’s Privacy Policy) and Tawk.to live chat (their Privacy Policy) to prevent spam and provide support.

6. Data Retention

We retain enquiry data for up to 24 months unless you ask us to delete it sooner. Active client records are retained for the duration of our engagement plus any period required by law.

7. Your Rights

Depending on your country you have the right to access, correct, export or erase your personal data, withdraw consent, and lodge a complaint with a supervisory authority. Email contact@veltrixtech.net to exercise any of these rights.

8. Security

We use TLS encryption in transit, reputable hosting providers and least-privilege access controls. No system is 100% secure, but we work hard to protect your information.

9. Changes

We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, communicated by email.

10. Contact

Questions about this policy? Email contact@veltrixtech.net or call +1 (719) 419-9600.